How Niall keeps his global sales team sharp with Olli

"Having access to Fluint gives me and the team confidence that nothing will get missed and the ball won't get dropped — because you've got all that information to hand."

Niall S., SVP Global Sales

Background

Niall Stewart is the SVP of Global Sales at Adthena. He runs a cross-continental team spanning BDRs, account executives, agency partnerships, and rev ops — the kind of leader who cares deeply about consistency across every rep, every deal, every level of seniority.

Company

Adthena is a B2B martech platform that provides search intelligence insights for global brands and their media agencies. Their sales motion spans complex enterprise buyers across multiple geographies, which means deal variability is high and the cost of happy ears is steep.

The Deal

Before Fluint, deal reviews at Adthena were part fact-finding mission, part guess work — managers spending half a 1:1 trying to figure out where the gaps were before they could even start solving. Now Niall's team queries Olli, skips the detective work, and gets straight to the fix.

What would you say to someone who is considering selling with Fluint?

"Rather than trying to figure out what the problem is, your time is actually spent solving it — bringing in the right people, revisiting the metrics, asking whether the pain is big enough. It's allowed us to be a lot more proactive."

Running a global sales team means Niall Stewart doesn't have the luxury of being everywhere at once. He has reps in the UK and the US, deals at every stage of complexity, and a sales motion that lives or dies on how well his team can qualify, coach, and close when he's not in the room.

Before Olli: The Fact-Finding Tax

Deal reviews at Adthena used to carry a heavy overhead. Before reps and managers could even begin to work on a deal's problems, they first had to spend half a 1:1 figuring out what those problems were. There was no shared data layer to lean on — just questioning, memory, and the occasional 45-minute call replay to reconstruct what had actually been said. Happy ears were a real risk. A rep's read on a deal and reality weren't always the same thing.

Then the team started working with Olli.

Querying Olli: From Guesswork to Action

The shift Niall describes is simple but significant: the time previously spent diagnosing deals is now spent fixing them. Adthena trained Olli on their MEDDPICC qualification framework — so asking "what's wrong with this deal" returns something actionable. Where's the champion weak? Is the pain statement actually a pain? What metrics are missing? Olli answers those questions fast, and managers like Niall walk into 1:1s ready to solve rather than interrogate.

The objectivity alone has changed the dynamic. Where an AE might have happy ears on a deal they're invested in, Olli shows the deal as it actually is — gaps and all. That's been a significant unlock for a global team where Niall can't personally pressure-test every opportunity.

Building Consistency at Scale

Adthena didn't just deploy Olli and walk away — they built their playbook into it. MEDDPICC lives in Fluint, which means whether a rep is junior or senior, based in London or New York, they're working against the same framework. For Niall, that consistency is the compounding value: reps self-coaching on the same criteria, deal reviews running on the same language, performance gaps visible at the individual level with action plans to match.

Closing the Sales-to-CS Gap

More recently, Adthena extended Fluint to their customer success and account management teams — a move that Niall says has started to close the long-standing friction between what gets sold and what gets delivered. Success criteria, deliverables, and deal context that used to live in scattered notes or someone's memory now live in one place. Handover documentation that used to take days (and sometimes never happened at all) happens automatically. The customer experience starts more cleanly, and renewals benefit from a cleaner foundation.

"Do the basics brilliantly," Niall says. "In sales, the margins between winning and losing are small. Fluint gives you confidence that nothing will get missed."

Using Fluint Q&A

We sat down with Niall to hear how Olli helps him run tighter deal reviews, coach reps at every level, and build consistency across a global sales team.

What initially drew Adthena to Fluint?

Honestly, it started with Josh advocating internally and our familiarity with Nate's methodology on LinkedIn. But the core problem we were trying to solve was being sold without being in the room. We needed our champions to be able to sell for us when we weren't there. Fluint came out of that concept — and everything else it's grown into really just enhances that foundation.

What was the team's process like before Olli?

One-to-ones used to be a bit of a fact-finding mission. Half the time was spent just trying to figure out where the gaps were in a deal — lots of questioning back and forth, no real data to lean on, or you'd have to listen back to a 45-minute call just to get what you needed. Now we can sit down with a rep, query Olli on whatever we need, and skip straight to actually solving the problem.

What does working with Olli actually look like day-to-day?

Simple things like 'tell me what's wrong with this deal' — that's a real query we run. We've trained Olli on our MEDDPICC framework, so we can ask it to assess the deal against our qualification criteria and it'll surface exactly where the gaps are. It removes a lot of the subjectiveness. A rep might be walking into a deal review with happy ears on, but Olli shows us where things really stand.

Have you seen measurable results since implementing Fluint?

In the second half of last year we saw noticeable upticks in close rates. And we're also qualifying out faster — reps are spending less time chasing deals that are never going to close. Rather than kicking the can down the road, we can actually query it and make a real decision: is it worth continuing or do we move on? That's a meaningful shift in how we're spending our time.

Adthena has expanded Fluint beyond sales — what's that looked like?

It's creating a seamless transition from pre-sale all the way through to onboarding and renewal. There's always been a disconnect between what was sold and what gets delivered — a lot of that comes from information being subjective or just missing at handoff. Now that the customer team is on Fluint too, all the success criteria, metrics, and deliverables live in one place. We've probably saved hours of conflicting internal back-and-forth.

What would you tell a sales leader considering Fluint?

I always say: do the basics brilliantly. In sales, the margins between winning and losing can be pretty small. Having Fluint just gives me and the team confidence that nothing will get missed. Whether you're early stage and need to build frameworks, or you're a mature org and your reps are going rogue on the playbook — Fluint creates the consistency and the common language that holds everything together.

Treat every account like a key account, with Fluint

Put Fluint to work in a deal you're currently working on, and if you’re not happy with the platform for any reason in your first 30 days — we’ll refund you.

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